privacy policy

JV Property Maintenance (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store & share your information when you engage with our property maintenance services within the Mornington Peninsula community.

1. Information We Collect

We may collect personal information such as your name, address, phone number, email address, property details related to our services, billing and payment information, as well as any other information you provide during quotes, service requests or customer communication.

2. How We Collect Information

We collect information directly from you when you contact us by phone, email or through our website. This may also occur when you make a booking, request a quote, receive an invoice, during on-site visits and property assessments, or through online forms and social media messaging.

3. How We Use Your Information

We use the information you provide to deliver our property maintenance services, communicate with you about bookings, quotes and updates, process payments and manage accounts, improve our services and customer experience, and meet our legal obligations.

4. Sharing Your Information

We do not sell your personal information. We may only share your details when necessary, such as with trusted contractors or suppliers to complete services, with payment processors to handle transactions securely, or when required by law or legal processes.

5. Data Storage & Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Your information may be stored electronically or in paper form and is only accessible to authorised personnel.

6. Your Rights

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, ask us to delete your data where legally possible, and withdraw consent for certain uses of your information.

7. Cookies & Website Data

If you visit our website, we may collect non-identifying information using cookies or similar technologies to improve your online experience. You can disable cookies through your browser settings at any time.